Exchange, Return/Refund of products can be arranged for the following reasons:

Exchange of Products can only be for the following:

  1. Products have to be exchange with the same product.
  2. Products have to be of the same brand.
  3. Products have to be of the same quantity & volume size.

Listed below are certain conditions that are NOT applicable for exchange/return/refund:

Order Cancellation

Health Lane Family Pharmacy reserves any right to cancel the order/s if the product is not available for any reasons. We will notify shopper if that is the case and return any payment that shopper have made. Refund will be credited into your shopper credit card or bank account depending on the period of time shopper financial institution required to arrange for the refund.

Shoppers are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. Return / refund policy

Return / Refund Policy

All free gifts are on a first come first serve basis, while stocks last.