Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

BYE BYE FEVER SUPER COOL (6'S)

Warning:

• Do not use on or around the eyes, on mucous membranes or on skin affected by eczema, rashes or wounds.
• Stop use and consult doctor if rashes, redness, itching or excessive irritation occur.
• For sensitive skin, consult a doctor or pharmacist before use.
• The gel sheet should be used under supervision of a parent or other adult, when used on a child or person who finds it difficult to use independently.
• Do not cover the mouth or nose with the gel sheets.
• Do not use for infants.
• The gel sheets may not adhere sufficiently when excessive perspiration, or powder, skin cream or similar materials are on the skin. In those cases, wipe and clean the skin before applying the gel sheets.
• The cooling effect of the gel sheets decreases gradually after opening the pouch. Use the sheets promptly once the pouch is opened.
• Use each gel sheet once only for efficacy and hygiene.
• Be careful using the gel sheet while driving or working, it may unexpectedly fall off and obstruct your vision.

Usage:

1. Remove the transparent plastic film and apply the adhesive side directly to the skin.
2. The gel has a strong adhesive power, it fits the skin and stays in place.
3. the gel sheets may be placed in the refrigerator before use for stronger cooling effect. Do not place them in the freezer.

Any enquiries related to product information, please message us via Massenger and our pharmacist will assist you within the operating hours of 9 am to 5 pm from Monday to Friday. (excluding weekends and public holidays)

Need this product urgently? Try our home delivery service and you will receive your parcel within 24 hours. Shop via WhatsApp now.