Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

EGO QV FACE GENTLE FOAMING CLEANSER - 150ML

QV Face Gentle Foaming Cleanser has been scientifically formulated with a blend of moisturising ingredients including Safflower Seed Oil, Pro Vitamin B5 (Panthenol) and Vitamin E (Tocopherol). This soap-free formula not only cleanses but also helps to remove makeup and impurities, leaving skin feeling clean, fresh and soft.

Benefits:

• A gentle, liquid to foam formulation that helps remove make up and cleanses the skin with added moisturisers to help leave skin feeling fresh and soft.

• Contains Safflower Seed Oil, Pro Vitamin B5 (Panthenol) and Vitamin E (Tocopherol).

• Contains Vitamin E (Tocopherol), an antioxidant that helps reduce the appearance of fine lines and wrinkles.

• Soap free, doesn't strip away natural oils like soap can.

• pH-balanced, low-irritant formulation, free from fragrance, colour, lanolin and propylene glycol to help reduce the chance of irritation.

• Non-comedogenic, so it won’t block pores.

• Dermatologically tested.

• Ophthalmologically tested.

• Vegan Friendly - contains no animal derived ingredients.

• Suitable for normal to dry, sensitive skin.

Ingredients: Aqua (Water), Glycerin, Disodium Cocoamphodiacetate, Sodium Laurylglucosides Hydroxypropylsulfonate, Decyl Glucoside, PVP, Panthenol (Pro-vitamin B5), Citric Acid, Sodium Methylparaben, PEG-14M, Diazolidinyl Urea, Carthamus Tinctorius (Safflower) Seed Oil, Tocopherol (Vitamin E).

Cautions; For external use only. Avoid contact with eyes. If lather enters eyes, flush well with water. Store below 30°C.