Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

EGO QV FACE HYDRATE + RENEW SERUM (30G)

A lightweight serum formulated with moisturising and antioxidant ingredients to help increase skin hydration and visibly improve skin elasticity for firmer, plumper looking skin1.
QV Face Hydrate + Renew Serum is specially designed to help reduce discomfort of tired skin. It also helps to deliver a hydrating boost that is suitable for use throughout the day, at night, alone or under make-up.

Benefits: 

• Increases skin hydration by up to 42% after 7 days1.
• Helps visibly reduce wrinkle surface by up to 35% after 28 days1.
• Helps visibly improve skin elasticity.
• Formulated with Vitamin B3 (Niacinamide), Pro Vitamin B5 (Panthenol) and Vitamin E to help support the skin barrier.
• Contains Avemide 15™ to help reduce the chance of irritation.
• Refreshes, cools and tones the skin.
• Helps reduce discomfort of dry, tight and tired skin.
• Light formulation, suitable for use throughout the day, at night, alone or under make-up.
• Low irritant formulation, free from fragrance, colour, lanolin and propylene glycol to help reduce the chance of irritation.
• Non-comedogenic, so it won’t block pores.
• Dermatologically tested.
• Vegan Friendly - contains no animal derived ingredients.
• Suitable for normal to dry, sensitive skin.

Ingredients: Aqua (Water), Glycerin, Hamamelis Virginiana (Witch Hazel) Water, Disodium Lauriminodipropionate Tocopheryl Phosphates, Cyclopentasiloxane, Cyclohexasiloxane, Paraffinum Liquidum, Niacinamide (Vitamin B3), Xanthan Gum, Sodium PCA, Ammonium Acryloyldimethyltaurate/VP Copolymer, Panthenol (Pro-vitamin B5), Citric Acid, Cetearyl Alcohol, Ceteareth-20, Menthol, Avena Sativa (Oat) Kernel Extract, Potassium Sorbate, Sodium Methylparaben, Sodium Propylparaben.

Caution: For external use only. Avoid eyes. If irritation occurs, discontinue use. Store below 30°C.