Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

KOOL FEVER COOLING EYE MASK 5 PAIR - ADULT

Cooling gel sheet exclusive to eyes. It cools down the hardworking eyes and makes you refreshed. The comfortable cooling effect and sensation lasts for about 10 minutes. The cooling effect may differ individually and may be shorter depending on the environment.  

• Eye mask type: cooling sheet that nicely fits around the eyes. 
• Skin-friendly, slightly acidic sheet. 

Directions For Use:

• Remove the film attached to the gel. 
• The bottom part is the one with the deeper curve. 
• Attach the cooling gel sheet around the closed eyes and rest for about 10 minutes. 
• Keep the eyes closed during product use. 
• Makeup may come off. 

Ingredients: Paraben, menthol. 

Cautions: 

• Wipe off sweat thoroughly before using it. The product may come off because it won't reattach on a wet surface. 
• Reattachment may not be as effective as before because it will be less sticky.
• One-time use only. 
• Keeping the product inside the refrigerator before use may provide a better cooling effect. 
• Do not put the product in the freezer, it may damage the function of the product.
• After opening the box, put the package of unused products in the inside bag and use them as soon as possible. The storing condition may affect the function of the product.
• Not for use in infants, persons with dementia, persons with weak skin and who are sensitive to cooling sensation, persons whose eyes or eye surrounding areas have abnormal conditions such as illness, inflammation, injury, swelling, eczema, or those who are receiving medical treatment.
• Persons with disabilities must use under the supervision of a guardian. There may be danger of suffocation if the product is accidentally applied to the mouth or nose. 
• In case of accidental contact with eyes, rinse with clean or warm water immediately. 
• Consult an ophthalmologist if any abnormal conditions persist.
• Stop using immediately in case of any strong discomfort on the skin. 
• Keep out of reach of children and persons with dementia. 
• Do not use it for a long period, such as during sleeping. 
• Once opened, the cooling effect of the eye mask will decrease gradually. 
• Avoid high temperature and store in a cool, dark place.