Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

LOREAL EXCELLENCE FASHION 5.62- INTENSE VIOLET BROWN

Ingredients: PROTECTIVE SERUM: AQUA WATER CETEARYL ALCOHOL, GLYCERIN, TRIDECETH 2 CARBOXOMIDE MEA, HYDROLYZED OATS, POLYQUATERNIUM 22, CHLORHEXIDINE DIGLUCONATE, HEXADIMETHRINE CHLORIDE, PARFUM FRAGRANCE (F.I.L. C51515 1),437013 DEVELOPER: AQUA WATER, HYDROGEN PEROXIDE, CETEARYL ALCOHOL, SODIUM STANNATE, TRIDECETH 2 CARBOXAMIDE MEA, PENTASODIUM PENTETATE, PHOSPHORIC ACID, CETEARETH 25, TETRASODIUM PYROPHOSPHATE, GLYCERIN (F.I.L. C28427 17),1203987 COLOURING CREME: AQUA WATER, CETEARYL ALCOHOL, PROPYLENE GLYCOL, DECETH-3, LAURETH-12, AMMONIUM HYDROXIDE, OLETH 30, HEXADIMETHRINE CHLORIDE, LAURIC ACID, GLYCOL DISTEARATE, POLYQUATERNIUM-22, ETHANOLAMINE, SILICA DIMETHYL SILYLATE, CI 77891 TITANIUM DIOXIDE, m AMINOPHENOL, ASCORBIC ACID, SODIUM METABISULFITE, DIMETHICONE, N,N BIS(2 HYDROXYETHYL) P PHENYLENEDIAMINE SULFATE, PROLINE, CARBOMER, THREONINE, RESORCINOL, EDTA, PARFUM FRAGRANCE (F.I.L. C227907 1),1087179 D BALM: AQUA WATER, CETEARYL ALCOHOL, GLYCERIN, BEHENTRIMONIUM CHLORIDE, AMODIMETHICONE, CETYL ESTERS, ISOPROPYL ALCOHOL, SODIUM PCA, HYDROXYPROPYLTRIMONIUM HYDROLYZED WHEAT PROTEIN, TRIDECETH-6, CHLORHEXIDINE DIHYDROCHLORIDE, SOLUBLE COLLAGEN, PANTHENOL, CANDELILLA CERA CANDELILLA WAX, 2-OLEAMIDO-1,3-OCTADECANEDIOL, CETRIMONIUM CHLORIDE, PARFUM FRAGRANCE

Usage:

Step 1. COLOR with the protective cream. Apply to roots and massage deep into the roots, work into lengths and ends and leave in for 20 mins.

Step 2. CLEANSE with the new shampoo, massage until rich and dense then rinse.

Step 3.CARE with the nourishing mask, massage, rinse and dry

Any enquiries related to product information, please message us via Massenger and our pharmacist will assist you within the operating hours of 9 am to 5 pm from Monday to Friday. (excluding weekends and public holidays)

Need this product urgently? Try our home delivery service and you will receive your parcel within 24 hours. Shop via WhatsApp now.