Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

TORRIDEN BALANCEFUL CICA MASK 1'S

Deliver instant hydration and calming relief to sensitive skin with Torriden’s Balanceful Cica Mask. Specially designed for a flawless, comfortable fit, this mask is crafted with a TENCEL and bamboo fabric blend to adhere gently without irritating, while Torriden’s unique T-Percent™ Calming Complex and 5D Cica Complex work to soothe, hydrate, and protect.

Benefits
• Moisturised Cica Fitting Care: The blend of TENCEL (50%) and bamboo (50%) fabric ensures a seamless fit, minimizing friction and irritation while enhancing absorption of soothing ingredients.
• Targeted Soothing for Sensitive Skin: Powered by Torriden’s patented T-TECA and T-Percent™ Calming Complex, this mask helps reduce redness and calm irritated skin with an ultra-fine delivery system that penetrates deep for maximum relief.
• Hydrating & Barrier Support: Hydrolyzed hyaluronic acid delivers lasting moisture to each layer of the skin, while panthenol hydrates and reinforces the skin barrier to keep skin plump and protected.
• Comprehensive Cica Complex: Torriden’s proprietary 5D Cica Complex blends Asiatic Acid, Madecassoside, Asiaticoside, and Madecassic Acid to soothe multiple skin concerns and maintain skin balance.

Ingredients
• T-Percent™ Calming Complex & T-TECA Drop System: A concentrated complex that encapsulates key ingredients like Asiatic Acid and Madecassoside, delivering liposomed T-TECA to effectively soothe sensitive skin concerns.
• 5D Cica Complex: A selective blend of five cica components, targeting redness, irritation, and overall skin balance.
• Hydrolyzed Hyaluronic Acid: Provides deep hydration, plumping and refreshing skin for a dewy glow.
• Panthenol (Pro-Vitamin B5): Calms and moisturizes, helping to maintain the skin’s resilience and reduce sensitivity.

Skin Type Compatibility
Perfect for all skin types, especially beneficial for sensitive, combination, or stressed skin in need of intensive calming and hydration.

How to Use
• After cleansing and toning, apply the mask to your face, ensuring it fits smoothly around the eyes, nose, and mouth.
• Leave on for 15-20 minutes, then remove and gently pat in any remaining essence for maximum absorption.