Terms & Conditions

Please be informed that we do not offer cancellation for change of mind, missed promotion or wrong shipping option.

Online orders will take 2-5 days to process and ship out. (For doorstep delivery and self-pickup)

Self-pickup orders will not be ready on the same day the order is placed. The outlet chosen for pickup will contact the customer once the order is ready for pickup

Any free gifts are based on a first come, first served basis.While stocks last

Health Lane Family Pharmacy reserves the right to amend any terms and conditions without prior notice.

For more detailed "Terms & Conditions", kindly refer to https://estore.healthlane.com.my/terms-and-conditions.html

Return / Exchange Policy

Only parcels with damaged, expired, incorrect or missing items are allowed for return and/or exchanged.

Return / exchange request can be made by sending an email to [email protected]

Return / exchange request must be made within 3 working days upon receipt of item(s). A confirmation email will be sent once your return/exchange request is processed.

The return item(s) must be handed to a courier company within 3 working days upon confirmation.

Kindly attach a photo or video which includes: Health Lane packaging + Consignment note + faulty product.

Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.

Kindly do not discard any of the affected items in your parcel as they may need to be returned to us if required.

Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

A refund will be done should we be unable to replace the product due to unavailability or other unforeseen causes.

For more detailed "Return and Refund policy", kindly refer to https://estore.healthlane.com.my/return-policy.html

Pre-order items

Delivery will take up to 7 to 14 working days.

Pre-order items will be sent out with other ready stock items purchased in same order.

VANTELIN ANKLE SUPPORT - (L)

Description:

• VANTELIN Supporter are light-weight, thin and flexible
• Supports the foot's natural shape
• Provides ventilation
• Size L :  Women > US : 8.5 to 10.5 / JP 26cm to 28cm, Men > US 8-10 / JP 26cm to 28cm

Directions of use:

Slide foot into ankle support with the bottom of "V"pointing down. Position the 'figure-eight' taping structure around your ankle and arch of the foot. Smooth the brace so there is no bunching when you bend knee. Always wear the support directly on skin. If support is not positioned correctly, it may not function as intended.

Warnings:

Do not use if you have : A sprain, facture or ligament injury. Peripheral vascular disorder. Abnormality such as injury, blotchiness, rash at site where support is to be worn or chronic dermatitis /allergy to chemical textile or rubber. If you experience any of these, stop using immediately and consult your health care professional. Use as directed. Use correct size. Do not use when sleeping.

Any enquiries related to product information, please message us via Massenger and our pharmacist will assist you within the operating hours of 9 am to 5 pm from Monday to Friday. (excluding weekends and public holidays)

Need this product urgently? Try our home delivery service and you will receive your parcel within 24 hours. Shop via WhatsApp now.